Question 1

What is Zaza Promptly?

Accepted Answer

Zaza Promptly is a teacher-friendly communication assistant for schools. It helps you draft clear, caring messages for parents and caregivers, students, colleagues, and your wider school community. Use it for quick replies, sensitive updates, report comments, newsletters, staff notes, and announcements - with tone, translation, and guardrails that fit education.

Question 2

Who is Promptly for?

Accepted Answer

Teachers and school staff who need to communicate with parents and caregivers, students, colleagues, and community partners. It is great for everyday replies, reminders, sensitive topics, report comments, class updates, newsletters, meeting notes, and policy-aligned announcements.

Question 3

How do I sign up?

Accepted Answer

Go to / and select Get Started. Create an account with your email or Google login. You can start with the free plan and upgrade anytime on /pricing.

Question 4

Does Promptly work on school devices?

Accepted Answer

Yes. Promptly runs in the browser, so it works on most school laptops and desktops. If your school has strict network rules, share our /support page with IT to allow required domains.

Question 5

Is there a free plan or trial?

Accepted Answer

Yes. You can try Promptly on a free plan. For the latest plan details, see /pricing.

Question 6

Who is Dr. Greg Blackburn, the founder of Zaza?

Accepted Answer

Dr. Greg Blackburn is the founder of Zaza Technologies. He holds a PhD in Professional Education from City, University of London, and has more than 20 years of experience in learning and development. Over his career, Greg has published research, taught thousands of organisational staff, and served as Chief Learning Officer at Communardo. Based in Saarland, Germany, he created Zaza to solve a universal problem: repetitive admin and communication steal time from high-value human work. Zaza's mission is to give that time back - helping teachers, schools, and professionals focus on what matters most.

Question 7

How does Promptly help me write faster?

Accepted Answer

Type a few notes about the situation and your goal. Promptly drafts a message you can accept or edit. It can rewrite for clarity, soften tone, shorten or expand, translate, and suggest professional closings.

Question 8

Can Promptly match my tone and school style?

Accepted Answer

Yes. Use the tone options or paste a short sample of your style. Promptly will adapt to be warm, professional, and parent-friendly.

Question 9

Does Promptly translate messages?

Accepted Answer

Yes. You can translate messages to many languages and also translate replies back to your language for quick understanding. Always check with your school policies before sending.

Question 10

Can I save and reuse messages?

Accepted Answer

Yes. Save messages to your personal library as reusable templates. You can organize them by topic like Attendance, Homework, Behavior, and Celebrations.

Question 11

How do you prevent AI-sounding text?

Accepted Answer

We tune for clarity and plain language. You can click Humanize for simpler phrasing, reduce formality, and remove fluff so it reads like you.

Question 12

Will Promptly make things up?

Accepted Answer

Promptly avoids unsupported claims and sticks to what you provide. If a detail is uncertain, it suggests neutral wording or a follow-up question. Always review before sending.

Question 13

Can Promptly help with sensitive topics?

Accepted Answer

Yes. Use the Sensitive Topic option for careful, balanced language with empathy and clear next steps. You decide what to send.

Question 14

Why not just use ChatGPT?

Accepted Answer

ChatGPT is general-purpose. Promptly is tuned for education workflows - not just teacher-to-parent. You get classroom-ready templates for parents, students, staff, and community updates, sensitive-topic guidance, tone presets that sound like a caring teacher, parent-friendly translations, policy reminders, a reusable message library, and guardrails that avoid made-up details. Result - fewer prompts, quicker drafts, and consistent messages that fit school expectations and privacy needs.

Question 15

Does Promptly respect school policies?

Accepted Answer

Yes. You're always in control. Promptly offers suggestions that you approve. You can add your policy links or required phrases to keep messages aligned with your school.

Question 16

How do I keep messages concise for busy parents?

Accepted Answer

Use Shorten or Key Points. We keep the most important details, timelines, and actions while staying supportive and clear.

Question 17

Can Promptly help with behavior or attendance updates?

Accepted Answer

Yes. Pick a template, add context, and choose your tone. Promptly keeps language factual, respectful, and solution-focused.

Question 18

Is using Promptly "cheating"?

Accepted Answer

No. Promptly is a professional writing assistant for teachers - like a translator, style guide, or spell-check. You provide the facts, judgment, and intent. Promptly helps with clarity, tone, and translations, but you review and decide what to send. Follow your school's policy. If disclosure is required, add a short note like "Drafted with AI assistance." Avoid sharing more personal data than needed and keep messages factual and respectful.

Question 19

How do I upgrade, change plans, or cancel?

Accepted Answer

Visit /pricing to upgrade. To change or cancel, go to Account → Billing in the app and follow the steps. Changes take effect immediately, and you keep access until the end of the current period.

Question 20

Do you offer school or team plans?

Accepted Answer

Yes. We support purchase orders and group billing for schools and districts. Contact us via /support to request a quote.

Question 21

Can I get invoices with VAT details?

Accepted Answer

Yes. Add your billing details in Account → Billing and download invoices anytime. For corrections, reach us via /support.

Question 22

Is student information safe?

Accepted Answer

We take privacy seriously. Do not include more personal information than needed. We protect your data with encryption and strict access controls. We never sell your data. See /privacy for details.

Question 23

Do you comply with GDPR?

Accepted Answer

We operate with GDPR principles in mind and provide tools to access or delete your data. For data processing questions or a DPA request, contact us via /support.

Question 24

Can I delete my data and account?

Accepted Answer

Yes. Go to Account → Settings to request deletion. We'll remove your account data according to our /privacy policy and any legal requirements.

Question 25

Which browsers does Promptly support?

Accepted Answer

Promptly supports current versions of Chrome, Edge, Firefox, and Safari on desktop. Mobile works in the browser, with best results on larger screens.

Question 26

Does Promptly integrate with my email or LMS?

Accepted Answer

You can copy-paste messages into Gmail, Outlook, or your LMS. Deeper integrations are on our roadmap. Tell us what you need at /support.

Question 27

Does Promptly work offline?

Accepted Answer

No. Promptly needs an internet connection to generate or translate text.

Question 28

How do I contact support?

Accepted Answer

Go to /support. Share your issue and steps to reproduce. We aim to respond quickly and keep teachers moving.

Frequently Asked Questions