
Behaviour update that still sounds calm
Situation
A parent email after a difficult lesson
What improves
Lowering tone risk without removing the point
Before
Oliver was disruptive again today and ignored several instructions. This is becoming unacceptable.
After with Zaza-style support
I wanted to let you know that Oliver found it difficult to stay focused during today's lesson despite several reminders. We are continuing to support him in class and would appreciate your partnership in reinforcing expectations at home.

